Returns & Refunds
Operated by YellowField Limited. Last updated October 18, 2026.
Unopened returns
Contact us within 3 days, counted from the delivery date shown by the carrier, to request a return of an unopened item. The customer is responsible for return shipping.
Incorrect or damaged items
If you receive an incorrect or damaged item, contact us within the same 3-day period. YellowField Limited is responsible for return shipping for an incorrect or damaged item reported within that period.
How to request help
Email [email protected] with your order number and a description of the issue. Exterior packaging or product-label photographs can help us identify an incorrect or damaged shipment. Do not include private medical or payment information.
Contact customer care before sending a return so we can provide instructions. Do not mail used needles or other used sharps.
Return address
YellowField Limited — Returns221 W 43rd St
Hays, KS 67601
United States
Customer care
Daily, 10:00 a.m.–6:00 p.m. U.S. Central Time (America/Chicago), including daylight-saving adjustments.
This policy does not limit rights that apply under applicable law.